Personal Energy Administration Kiosk application: A smart phone app improving household customer retention
Consumption Data as Driver for New Business Models Topic
- The functionalities of the ICT system are presented, and technical prerequisites for the implementation in energy utilities are given.
- The business models that can be realized through the ICT system are presented and associated risks and opportunities are discussed.
- The preliminary results of the field tests including its impact on customer retention are presented.
Location: Hub Sessions Programme, Digitalisation – Theatre 1